Passenger assistant

Lufthansa Services Thailand provides passenger assistant service to arrival, departure, and transfer passengers of our airline customers. 

Arrival passengers

We provide

Meet and greet passengers at arrival gate

Passenger assistance agent holds signboard for identification

Escort to immigration

Present with passengers until baggage arrives. In case of lost or damaged baggage, our passenger assistance agent guides the passenger to the baggage service counter for further assistance


Departure / Transfer passengers

We provides

Meet and greet passengers at the check-in counter or arrival gate with signboard for identification

Assist in relevant check-in matters

Escort through immigration fast-track

Escort to respective lounge or boarding gate