Local services

For conducting the Customer Satisfaction Survey, we collect and use your data for legitimate interests. Without that personal data, we will be unable to identify you as a Customer in our database and link your opinion within the survey.

We may only share your personal data with authorized personnel within the Marketing Department and Managing Director. We may publish our analysis of survey or form responses and the results of our research. Such publications will not contain your personal data.

We will store your data only in electronic form, Microsoft OneDrive, in a computer or/and an external hard disk.

We only retain data about you for the period necessary for us to gain useful insights from that data and fulfill the uses described in this privacy notice. Generally, we won’t retain your personal data for more than 5 years from the last date you responded to a survey or submitted a form—unless we have a legal reason requiring us to retain it for longer.

For the purposes of the Customer Satisfaction Survey, no automated decision-making or profiling is taking place.

You are entitled to request the following from Lufthansa Services (Thailand) Ltd.  These are called your Data Subject Rights:

• Right of access. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Right to rectification. This enables you to have any incomplete or inaccurate data we hold about you corrected.
• Right to erasure. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
• Right to object to processing. This enable you to ask us to stop processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
• Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.