The concept of a “Remote business center (RBC)” is a cooperation between local frontline staff, supervisors, and RBCs. Where necessary, local processes will be adapted to cover all cases of regular and irregular ticket processing that may occur. On stations without a full ATO, an agent will contact the RBC via phone if a passenger is physically at the station.
Our RBC supports the LHG stations across the globe by providing them with a ticketing expert for both voluntary and involuntary scenarios. In addition, our RBC operates as a “HUB Rebooking center” with passenger recovery control (PRC) in Lufthansa HUBs (FRA/MUC) for specific operational tasks.
Support LHG&4Y stations worldwide for voluntary & involuntary services
Handling irregularity (triggered by PRC/PCC/GCU), OPR queues handling
Hub*Star handling, Hub VIE support, Seat block
EN Irregularity, Group sales support