Crew handling at station can be a delicate issue as most of the time it involves differences in professional conditions, regulations, and union ship.
Current general process for crew may work and be in place for all stations worldwide but when breaking down into sub-processes, it may be beneficial to customers to consider introducing customized solution to crew.
Centralized crew meal order management is one of many possibilities for customers to streamline the process if not yet available.
Our service will depend on the solution customer needs which can be data processor and invoice verifier, airlines’ representative to connect to local caterer, etc.
Regardless of how involved LST is with crew personal data, we ensure strict compliance to applicable general data protection.
Keep LH crew meal offer database up to date
Check monthly invoices from caterers
Prepare monthly overview file
Collect individual orders, sort and group per flight/date, and forward group orders to caterer
Handle complaint cases from crew