To ensure a smooth pleasant passenger experience for our airline customers, our baggage service team makes every effort to assist passengers at arrival and transfer as well as handling passengers’ lost belongings, and delayed, damaged, or unclaimed baggage.
Accept baggage irregularity report
Worldwide baggage tracing
Perform on-the-spot on the spot payments for incidental expenses
Arrange for delivery of delayed baggage to passengers
Communications / update of baggage status with passengers