Passenger Service Agent

Suvarnabhumi Airport, Samutprakarn

About LST

Lufthansa Services (Thailand) Ltd. a company of the Lufthansa Group, an aviation group with global operations covers the areas of passenger transportation, airfreight and airline services. Currently we employed over 400 professionals providing airline ground services e.g. full range of passenger services, flight operations and cargo supervision at Suvarnabhumi International Airport and Bangkok Head Office. Our 20 years experienced and exceptional services result an increasing range of business and customers. And due to our organization’s growth we would like to invite experienced candidates and fresh graduates to join professional service team, for a position:

Get to know about this role

Our Passenger Service Agents are the first impression to the passenger on the day of passenger’s arrival and departure. Passenger Service Agents assist in all station check-in, boarding activities, public announcements, providing connecting flight information, direction assistance to multi- national passengers and the same time present excellent services and ensure on-time performance. A wide variety of challenges characterize this job. The responsibilities of this position demand a detail-oriented and organized individual with the ability to read, write and speak English. Ability to work shifts including early mornings, late nights, weekends and holidays

General responsibilities

  • Performing of all arrival gate services 
  • Performing touch point services (coordinate with RBC)
  • Successfully complete all training courses required by the company /customer airlines and acknowledge new instructions and regulations
  • Attend the flight briefing and perform pre-flight activities
  • Check and accept passenger data, and check in the guest for the respective flight
  • Examine all documents required for travel thoroughly, and check if any visa, passport, duration, return flight etc. requirement might not be fulfilled; if in doubt, check with flight manager; if not in order, do no check in the passenger
  • Examine incl. visual security checking, check in and tag the passenger luggage
  • Determine any excess luggage an initiate payment procedure
  • Provide information and assistance in connection with all customer concerns during normal operation, delays and cancellations
  • Carry out simple reservation tasks
  • Provide assistance to passengers with special needs e.g. unaccompanied minors, handicapped customers, families with children
  • Follow required safety and security procedures in accordance with all company and customer airlines’ guidelines and regulatory requirements
  • Handle irregularities and issue related documents e.g. FIM
  • Carry out all departure gate duties
  • Perform post-flight activities
  • Perform general office duties, stand by duties and telephone services
  • Upon request, take on other customer service duties, which may arise at the station
  • Upon request, participate in projects and tasks beyond own job responsibilities


  • University degree
  • Strong communication skill in English (TOEIC 650) and good command of third language is a plus High level of service orientation Good perception and adaptability
  • Intercultural competence
  • Good PC user know-how
  • Ability for shift work

Required documents

  • Resume  
  • Recent Photographs
  • Copy of Transcript and Education Certificate
  • Copy of TOEIC Certificate (valid for 2 years from the test administration date)
  • Copy of Thai ID Card

Please apply via Apply now

  • Mention in Subject Line as ‘Application for Passenger Service Agent position -your nameAttach supporting document to;