Service Center Agent

Town office, Asoke

About LST

Lufthansa Services (Thailand) Ltd. a company of the Lufthansa Group, an aviation group with global operations covers the areas of passenger transportation, airfreight, and airline services. Currently we employed over 400 professionals providing airline ground services e.g. full range of passenger services, flight operations and cargo supervision at Suvarnabhumi International Airport and Bangkok Head Office. Our 20 years experienced, and exceptional services result an increasing range of business and customers. And due to our organization’s growth, we would like to invite experienced candidates and fresh graduates to join professional service team, for a position:

General Responsibilities:

  • Customer Service in Irregularity situation, complete all ticketing functions and perform check in activities on remote base for Lufthansa Group
  • Notify passengers and agents via email, phone, text message related to ticketing and check-in transactions and offer alternative solutions in case of irregularity situations
  • Accomplish reservations, services and sales of Lufthansa Group products and its cooperation partners Provide expert customer service, including check-in and assistance to premium customers
  • Ensure all services are provided in accordance with Lufthansa Group quality standards including safety and security procedures, company guidelines and regulatory requirements
  • Project a professional and congenial personality for daily interaction with customers and customer service team members
  • Manage administrative tasks including accounting, filing, statistics
  • Keep up-to-date with product information and daily news
  • Participate in team meetings and other duties as assigned
  • Coach co-workers
  • Other duties or special assignments as assigned or required (e.g. web check in assistance)


  • University degree
  • Team player
  • Pleasant personality
  • Good perception and adaptability
  • Intercultural competence
  • Good PC user know-how
  • Good command in English

Required document

  • Resume  
  • Recent Photographs  
  • Copy of Transcript and Education Certificate  
  • Copy of TOEIC Certificate (valid for 2 years from the test administration date)  
  • Copy of Thai ID Card 

Please apply via Apply now

  • Mention in Subject Line as ‘Applicationfor Service Center Agent position -your name’ Attach supporting document to;