Ticketing Agent

Suvarnabhumi Airport, Samutprakarn

About LST

Lufthansa Services (Thailand) Ltd. a company of the Lufthansa Group, an aviation group with global operations covers the areas of passenger transportation, airfreight, and airline services. Currently we employed over 400 professionals providing airline ground services e.g. full range of passenger services, flight operations and cargo supervision at Suvarnabhumi International Airport and Bangkok Head Office. Our 20 years experienced, and exceptional services result an increasing range of business and customers. And due to our organization’s growth, we would like to invite experienced candidates and fresh graduates to join professional service team, for a position:

Get to know about this role

As a passenger point of contact Ticketing Agents represent airlines service fade and serve passengers in all-and-all travel needs related to ticket sales, reservation and flight booking assistance. The responsibilities of this position demand a detail oriented and organized individual with the ability to read, write and speak English. Ability to work shifts including early mornings, late nights, weekends and holidays.

General Responsibilities:

  • Voluntary and involuntary rebooking and reissue process 
  • Complete handling of all ticketing functions (ID, ETIX, Reissues, EMD,MCO’s) 
  • Notification of passengers / agents via email, phone, text message 
  • Offering customer / agent alternative solution  
  • Reservations, service and sales of LHG products and its cooperation partners 
  • Perform and coordinate passenger check-in activities in irregularity situation 
  • Providing expert customer service including check-in and assistance to premium customers  Ensure all passenger services are provided within Lufthansa Group quality standards 
  • Follow required safety and security procedures in accordance with all company guidelines and regulatory requirements Project a professional and congenial appearance for daily interaction with customers and customer service team-members Administrative tasks including accounting, banking, filing, completing statistics etc. 
  • Keep up-to-date with product information and daily news 
  • Coach co-workers 
  • Perform miles and more enrollment and web check in assistance Participate in team meetings and other duties as assigned 
  • Complete special assignments and other duties as assigned


  • Male or Female  
  • Thai Nationality 
  • University degree  
  • Up to 28 years of age 
  • Strong communication skill in English (TOEIC 650) 
  • Good command of third language is advantageous.  
  • Relevant experience in ticket sales 
  • Ability for shift work 
  • Good perception and adaptability 
  • Intercultural competence 
  • Good PC user know-how 
  • Eye on detail related to cost awareness 

Required document

  • Resume  
  • Recent Photographs  
  • Copy of Transcript and Education Certificate  
  • Copy of TOEIC Certificate (valid for 2 years from the test administration date)  Copy of Thai ID Card

Please apply via Apply now 

  • Mention in Subject Line as ‘Applicationfor Ticketing Agent position -your name ‘ Attach